In addition to transforming cleanliness across aircraft and airports to deliver our new Delta Clean standard for the long term, Delta people have already taken the following steps over the last few weeks to help provide more space for customers: Streamlining food and beverage service on board all U.S. domestic and international flights to decrease touch points between customers and crew. Delta is taking steps to help customers and employees promote a safe experience on the ground and in the air . Given the rapidly evolving nature of the response to the COVID-19 outbreak and government restrictions, Delta and Smartvel cannot guarantee accuracy of and accept no liability for any errors or omissions contained on this page, including accuracy of translations, outdated information, or changes between purchase and departure. Please help us keep our site clean and safe by following our, Prevent identity theft, protect your credit, The difference between term and whole life insurance, How medical conditions affect your life insurance rate, Delta Air Lines SkyMiles program: The complete guide, In terms of canceling your ticket, Delta has generally been offering free cancellations on new bookings in 2020, though this policy is constantly changing. Working with customers when plans change. This may influence which products we write about and where and how the product appears on a page. As the novel coronavirus continues to disrupt air travel to an unprecedented degree, Delta and other airlines have hurried to adjust policies, schedules and communication to help customers. ).While it … Ask a Points Nerd: What positive travel trends could come from coronavirus? If you do find yourself needing to fly this year, Delta has made many changes to the inflight experience to reduce risk and increase comfort. A comprehensive list of temporary onboard changes can be found at delta.com. Expanding temperature screenings to locations across our system to protect employees in Delta workplaces. This information may be different than what you see when you visit a financial institution, service provider or specific product’s site. ARTICLE. NerdWallet strives to keep its information accurate and up to date. Here we’ll break down Delta’s coronavirus response, from change and cancellation policies to extensions for Medallion elite members. The Delta One cabin on the A330-900. SkyMiles Members Choice Benefits selections of Global and Regional Upgrade Certificates or $200 Travel Vouchers with an original expiration date between March 1 and June 30, 2020, have been extended – now, they can be booked and flown by December 31, 2020. Check this page for the most recent updates. Finally, unused Medallion drink vouchers will be extended for six months. Find the upgraded experience you're looking for in Delta Comfort+. Temporarily blocking seats around jump seats, where flight attendants are often seated, to allow additional space between crew members. You want a travel credit card that prioritizes what’s important to you. Delta bringing back alcohol for first-class, Comfort+ members after stopping service due to coronavirus Delta Air Lines will resume its beer and wine service on July 2. Get answers about stimulus checks, debt relief, changing travel policies and managing your finances. Pre-qualified offers are not binding. Delta Air Lines Teams With CVS for Rapid COVID-19 Employee Testing Donald Wood 8/18/2020 You may have to wait longer for a vet appointment during the pandemic. And while our site doesn’t feature every company or financial product available on the market, we’re proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward — and free. No action is required — this extension will automatically be applied for all current elites. Sam Kemmis is a travel rewards expert at NerdWallet specializing in airline and hotel loyalty programs. Customers who want more space can explore options via the Fly Delta App or at delta.com. Delta has joined other U.S. airlines in extending 2020 Medallion elite status through 2021, regardless of how much you fly in 2020. Delta President Glen Hauenstein noted that “on average, 4,000 passengers are upgrading with miles each day, with over half of those transactions happening on mobile.” That’s great news … Ask a Points Nerd: What positive travel trends could come from coronavirus? All financial products, shopping products and services are presented without warranty. Feb 26, 2020 10:00am. Delta announced some sigh-of-relief news for its loyalty members today. » Learn more: Delta Air Lines SkyMiles program: The complete guide. OPERATIONS. You can find the latest news on Delta Sky Club operations on our Coronavirus Update Center. Delta Air Lines is being accused of making it “difficult, if not impossible, for customers to receive any refund” as flights continue to get canceled amid the ongoing coronavirus outbreak. Using the same electrostatic spraying procedure that we use on our aircraft to sanitize Reservations & Customer Engagement Centers with a high-grade disinfectant that is highly effective against many communicable diseases, including coronaviruses. Delta’s Boeing 777s were not supposed to be retired so early. Of course any aircraft swaps will come with trade offs. Additionally, the carrier will also extend some of the perks attained through its co-branded credit cards. Requiring Delta people to wear a personal cloth face covering or mask at work in accordance to CDC recommendation, using sources that will not impact the critical needs of healthcare workers. The Atlanta-based carrier boards flights from back to front. Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc.: Licenses, NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer AccessLicenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, We want to hear from you and encourage a lively discussion among our users. Overall, these changes are only positive for Delta elites, who won’t have to worry about weighing the benefits of earning status with the risks of flying in 2020. ... Upgrade your lifestyle ARTICLE. Delta is giving extensions on Global and Regional Upgrade Certificates as well as $200 Delta travel vouchers selected as Choice Benefits. COVID-19 tests are now required for flights from UK to NY on Delta, British Airways. Delta has extended the expiration on its eCredit travel vouchers through May 2022. Upgrade While Booking a Flight: You can use miles to upgrade to Delta One ®, Delta Premium Select, First Class or Delta Comfort+ ® for eligible flights within the U.S. 50 while you’re purchasing an original ticket either at delta.com or with Delta Reservations. Developing workstations to help Delta TechOps teams with operationally critical roles practice have more space, as well as assigning specific airport areas to limit social contact and help avoid meetings in jet bridges and other areas where people gather. To balance needs of aircraft weight and balance with the desire of customers to have more space, customers will need to be seated within the same class of service and within three rows (in front or behind) of their assigned seat. These changes are not unique to Delta, but it can be comforting to see the airline do what it can to make flying at least somewhat less risky. If no other flights are available, Delta should refund your payment. When booking your future seat selection via the Fly Delta App or online, middle seats will be shown as unavailable. American Airlines, on the other hand, has continued to process elite upgrades in advance throughout the coronavirus pandemic. These will now be processed at the gate – still in priority order – to allow gate agents to determine how to best seat customers while considering aircraft weight-and-balance restrictions. With access to Sky Priority® boarding, you can settle in sooner and enjoy the ride. Delta has joined other airlines in permanently eliminating change fees on domestic flights, excluding basic economy fares. Unlike certain carriers (we’re looking at you, American Airlines), Delta makes all tiers of Medallion members eligible for unlimited complimentary upgrades to first class and Delta Comfort+ seating on a wide array of routes. When evaluating offers, please review the financial institution’s Terms and Conditions. An aircraft’s safe operation requires a balanced distribution of weight inside the cabin. in extending 2020 Medallion elite status through 2021, regardless of how much you fly in 2020. Extending the ability to plan, re-book and travel. However, it can feel overwhelming to find answers to simple questions like "What is Delta’s cancellation policy?" Note, however, that Medallion Qualification Dollars don't roll over, making this offer less appealing and generous than it first seems, since for many, MQD thresholds are harder to hit than MQMs. Connecting with customers onboard after the aircraft reaches 10,000 feet, to help them find a new seat while complying with weight-and-balance restrictions. That’s why we remain in coordination with the U.S. Centers for Disease Control & Prevention and local health organizations to make necessary adjustments across our business. Here’s the language from the Department of Transportation: "If your flight is canceled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation — even for nonrefundable tickets.". All financial products, shopping products and services are presented without warranty. Providing our Airport Customer Service team with protective gloves and masks, along with readily available hand sanitizer and disinfectant wipes to clean surfaces in high-traffic customer and employee areas. » Learn more: What to do if an airline changes or cancels your flight. Pre-qualified offers are not binding. WEATHER AND WAIVERS. Free upgrades on Delta likely will not be as plentiful as they once were, based on numbers we heard during the company’s Q1 2019 earnings call today. These include: Suspending most food and beverage service to reduce contact for crew and passengers. How Much Are Your Airline Miles and Hotel Points Worth in 2021. He is the founder of MyTravelNerd, a personalized travel newsletter. A Medallion Member and one traveling companion may both enjoy a Complimentary Upgrade when traveling on Delta and Delta Connection carriers, as long as that companion is a General SkyMiles Member, Medallion Member, or partner airline elite member*, and … We are reducing the number of customers on each flight. Delta Air Lines altered its boarding procedures in hopes of preventing the spread of the coronavirus. Flexibility in Times of Change: Delta is now extending the ability to plan and re-book travel affected by coronavirus through December 2022 (for tickets purchased before April 17, 2020), making eligible tickets redeemable for a longer period. Delta blocking middle seats, pausing automatic advance upgrades and more to enable more space for safer travel In the latest move to ensure we’re keeping people safe during the COVID-19 pandemic, Delta is taking steps to help customers and employees have more space on … When evaluating offers, please review the financial institution’s Terms and Conditions. If you have a flight planned in the short term (for some reason), there’s a good chance that Delta will change your schedule. Let the 80/20 Rule Guide You. A few of the ways we’re taking care of our people include: Offering paid protection for employees who meet the CDC’s criteria of being at higher risk for severe illness so they can stay home from work without worry. It will be interesting to see how these policies change if the pandemic threat diminishes and planes begin filling again. Customers will notice some of these steps. 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