Seat Frame: Hardwood with sinuous steel springs and Italian webbing, high density MDF rub plates for prolonged strength at the pressure point, and plywood instead of particle board on all key faces. Slip the laces through the loops and tie tightly. Find a showroom. Any returns after the 30-day period will be subject to store credit. Shoes and Clamps: Each Seat and Side come with 1 Shoe and 1 Clamp. With sales of $101.8 million, it's the fastest-growing company on Furniture Today's 2018 list of … Sactionals can fit most spaces, no matter the size or layout, because you can add, subtract, and arrange pieces in an infinite number of ways. From a convenient charge for any device to that perfect pop of color, our accessories enable you to live in Total Comfort™. A: Gift Cards cannot be refunded, exchanged, or redeemed for cash. Must be first-time purchase. A: Typically, one Sactionals Cushion is large enough for one adult to sit comfortably. I was initially contacted by a recruiter. A picture of the product's batch number (click. Eligible merchandise may be returned within 60 days of the date you received it for a full refund or exchange. Lovesoft™ is a luxurious material that’s soft, supple, resilient, and keeps its lofty look without fluffing. Once we have confirmation that your merchandise is shipping back to us, we will issue funds to the original form of payment. Terms & Conditions *Minimum of $350 purchase required. Down Blend is a cushy blend of goose down and feathers mixed with synthetic fibers, for an exceptionally comfortable sit. Please keep your receipt in a safe place. Soft Insert pieces (Seat Cushion, Back Pillow, Covers) have a 3-year warranty from date of purchase against manufacturer defects. Products used for commercial purposes are not covered under warranty. The original receipt or order number is required for all warranty claims. Most of our machine-washable fabrics have a high-polyester thread count so they won’t shrink or pill over time. LoveSac. Sactionals go up and down stairs with ease and can fit into tight spaces. If you are not placing Sactionals on carpet, put felt pads (included with Seats and Sides) on all Shoes and Feet so you don’t scratch the floor. Contact your local showroom for details. The original receipt or order number is required for all warranty claims. 1 review of Lovesac "Disappointed is an understatement. A: Yes. Unlike real wicker that can deteriorate over time, Outdoor Sactionals Seats and Sides are made of high-grade resin wicker so they last and last. For the best experience on our site, be sure to turn on Javascript in your browser. A: Use your card online, when placing an order via phone, or at any of our Lovesac showrooms. Put a vacuum hose in the middle of the Sac and hold the plastic around the hose as tightly as you can. Each shoe has a crosshair on top to show you where feet go. Shop for Squattomans here. A: You can place an order offline. Line dry only. 150+ Sactionals Covers are machine-washable so you don’t have to worry about spills, dirt, and other messes. Be part of #Lovesac! FREE Shipping by Amazon. Double over-lock stitching guarantees your Sac Insert won’t rip. Our quick ship fabrics have lead times of 1-2 weeks from order placement. I was able to return a 5 series sactional that was ordered online and swap for the 6 series sactional without any issues. The idea is to shrink the Sac to fit in a duffel that’s one size larger than the Sac was originally delivered in. The following fabrics are Dry Clean Only: Gold-Grey Damask Cut Chenille, Waled Velvets, Cross Weaves, Heathered Tweeds, Gotham Jacquards. Eligible merchandise may be returned within 60 days from the date you received it for a full refund or exchange. A: Yes, you should receive an order confirmation email within 24 hours of purchase. If you only receive part of your shipment, please contact us! Most Quick Ship and custom covers have laces. The easiest way to make payments, manage your account, and/or update your billing information is to visit the Synchrony Bank website here. The store will not work correctly in the case when cookies are disabled. Products are guaranteed against all manufacturer defects. Grab the other two laces (on the same side as the zipper), slip through the other two loops on the Sac Insert, and tie tightly. Do not use fabric softener. A: For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2. Learn more and apply online here. Chill Sack Bean Bag Chair: Giant 5' Memory Foam Furniture Bean Bag - Big Sofa with Soft Micro Fiber Cover - Charcoal. Outdoor Cushions arrive in our attractive Beachfront Covers. Custom fabric order lead times can vary up to 10 weeks, depending on the fabric choice. JavaScript seems to be disabled in your browser. Sacs are built to last and guaranteed for life. You have 30 days from the ship date of your order to return your purchase. Warranty does not cover fading or differences in dye lot. Most Sacs and Sac Covers have tie loops, making it easy to correctly position your Sac cover and keep it in place. You have 7 days to return your merchandise after receiving the shipping labels. 150+ of our 250+ Sac covers are machine-washable and hang-to-dry. Line dry only. Start turning the Cover right side out and work the Sac Insert corners into the corners of the Cover. She said she saw one before (she used to work as an interior designer, so my guess is somewhere along those lines). Shop for Footsacs here. Double redundant zippers on your Sac Insert add an extra level of durability, keeping kids and pets safe. You want to see how your Lovesac is made? Find your showroom. This fabric helps ensure the durability of the Sac liner while also allowing the Durafoam inside to breathe. A: First, check the tag on your Cover to understand the correct method for cleaning. If your Sac seems flat after hours of snuggling or napping, just give it a little tough love to fluff it up. Your claim will be answered within 5 to 7 business days. The exterior zipper has a pull, but the interior zipper doesn’t—preventing kids and pets from getting into the Durafoam. Your Sac Cover will be shipped separately. Lovesac is an American furniture retailer, specializing in a patented modular furniture system called Sactionals. Find a showroom or Contact Us. If you can’t find a tag, visit our fabric guide for care instructions. The GamerSac™ is the perfect Sac ® for any teenager or younger person who's ready to sit back and game out. Returning a Sac that has already been fluffed will require a Shrink Kit for return shipping. Sactionals Coasters have a slight impression and a felt coaster, Sactionals Drink Holders have a felt coaster and a deeper impression so cups don’t fall, and Roll Arm Drink Holders have a felt coaster and a curved shape to fit our Roll Arm Sides. Custom Covers for Sacs/Sactionals: 4-10 weeks (unless otherwise noted). You have to pull the duffel bag closed first, align the zippers, and then zip it closed. Turn the vacuum on. After you receive the shipping labels, you have 7 days to return your merchandise. We recommend that you bring your Outdoor Sactionals Cushions inside during inclement weather or when not in use, as exposure to prolonged sunlight may cause fading. See insights on Lovesac including office locations, competitors, revenue, financials, executives, subsidiaries and more at … While it’s sucking air out of the Sac, gently lie on top of the Sac to help it flatten. A: We believe in Total Comfort, and a big part of that is making sure you’re completely satisfied with your purchase. Amazon's Choice for lovesac. Your discount is not valid with any other offers, on floor samples, sale/clearance items, on purchase of gift cards, shipping and processing fees or taxes. It's been a while. So I recently bought a The Big One LoveSac as a reward for some achievements. A: All Sac and Sactionals Inserts meet the California fire rating TB117-2013 for home furnishings fire retardants, as displayed on the law label sewn into the inner liner that says "Do Not Remove". If you need help, contact us. Tracking information will be available once the order has shipped and will be sent to the email provided on your membership application. It may take up to a week for your Sac to reach full size, but when it does, fluff the Sac insert for a few minutes and put the Sac Cover on. The original receipt and product registration information is required for all warranty claims. Most Quick Ship and custom Covers have laces. Place your Sac in the middle of the plastic bag and gather the excess plastic together. Returns for Seat Cover Sets must also include all 3 components. Seat Cushions: Standard foam cushions are made with three high-density layers, including a supportive central layer that preserves loft and resists sagging. Products used for commercial purposes are not covered under warranty. Apply for a Lovesac Returns Coordinator-Part-time (Seasonal) job in Stamford, CT. We strongly recommend using a shop-vac instead of a standard household vacuum. Hi Lovelies! Instead, just spot treat any dirt or stains and allow it to air dry. A: No. This program is only available to United States residents. We spoke two or three times over the next day. A: Watch the video here or follow these steps: Unwrapping and fluffing tips: When your Sac arrives, unzip the duffel, remove the Sac Insert from the duffel, and remove and discard the plastic bag around it. Just click on the Manage Your Account link and follow the prompts to access your account. A: Not typically. Products used for commercial purposes are not covered under warranty. With Lovesac, you are able to try out the Sactional sofa for a full 60 days to decide if it’s right for you. A: A Squattoman is a footstool that’s just the right size (13” tall and 20” wide) to rest your feet on while lounging on your Sac. A: Please contact Synchrony Bank Credit Card Customer Service at 1-800-333-1076 or click here to Manage Your Account. Durafoam is incredibly durable. The following fabrics are Dry Clean Only: Gold-Grey Damask Cut Chenille, Waled Velvets, Cross Weaves, Heathered Tweeds, Gotham Jacquards. Answer a few questions and receive an instant credit decision. Sales tax exemption is applicable only in the US and to those who have a valid reseller’s license or tax identification number. The process took 4 days. Contact us if you have any questions. Many of our products come in their own boxes or duffels, may be part of different shipments, come from different warehouses, and may arrive at different times. Once the Sac has the air out of it, put it in the duffel bag. A: Most offers and promotions online are also available in showrooms, but occasionally there are differences, and sometimes exclusions apply. Sactionals are specially designed to adapt to your changing needs and evolving tastes. Find your local showroom here. Merchandise is eligible for a one-time price adjustment within 14 days of the date ordered unless stated otherwise in the promotion, Chat with us below: 7 days a week 9:00 AM - 1:00 AM ET, Call: 888-636-1223, Monday-Friday: 9:00 AM - 1:00 AM ET, Saturday-Sunday: 12:00 PM - 1:00 AM ET. A description of the item and the damage. All orders ship for free via FedEx drop ship. Be careful not to break the duffel zipper while doing this. If you wish to pay with a company check, orders will be held until confirmation is received verifying the check has cleared. Lovesac story: Our latest forecast of Lovesac NASDAQ LOVE and other headlines for The Lovesac Products used for commercial purposes are not covered under warranty. Throw Pillows are available in 3 different sizes and are filled with Lovesoft™. A: Covers are machine-washable in cold water. A: Currently you can only purchase Lovesac Gift Cards in our showrooms. Based in Stamford, Connecticut, The Lovesac Company is a direct-to-consumer specialty furniture brand with 91 retail showrooms supporting its ecommerce delivery model. Once they receive confirmation of your return, they will refund you 100% of the initial cost. Everything you need is included in the boxes and goes together without any tools. U-shaped steel Clamps secure Seats and Sides together. If you would like to purchase Durafoam®, you must have the original proof of your Sac Insert purchase. If there’s no showroom nearby, shop with us online! Dimensions: 35" wide x 25.7" tall x 6" deep. Shape the Durafoam. Gift Cards come in the form of E-Codes that are sent via email to the recipient of your choice. Posting id: 551544586. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. Covering the Pillowsac is similar to putting on a duvet cover. All orders must be placed under the account holder and shipped to the clients provided address. Please follow the instructions on the tag carefully. For the best experience on our site, be sure to turn on Javascript in your browser. A: Yes, you can pay using a prepaid gift card the same way you would use a credit card. Sac Covers are sold separately from Sac Inserts. Products used for commercial purposes are not covered under warranty. A: For the GamerSac, CitySac, MovieSac, SuperSac, or The BigOne: A: Yes. Keep the vacuum on so the Durafoam® doesn’t expand too quickly. We are excited to work with you! You can contact Lovesac by dialing (571) 444-7139 or visit their website lovesac.com before filing a lawsuit. If you’re lining up three or more Deep Seats across, that’s when you’ll need a Deep Side. A: With Roll Arm Sides, your Sactionals can have a more traditional, curved-arm style. Products used for commercial purposes are not covered under warranty. Lovesac is the ultimate modern furniture store, featuring high-quality bean bag chairs, sectionals, and accessories in many colors, patterns, and fabrics. Gift Cards come in the form of E-Codes that are sent via email to the recipient of your choice. Revenue is the top line item on an income statement from which all costs and expenses are subtracted to arrive at net income. Refunds for qualified returned purchases using prepaid gift cards must be issued to the same card used. We are no way affiliated with better business bureau or yelp reviews platform. All sales on Custom Covers are final and cannot be returned. Do not use fabric softener. Roll Arm Sides are compatible with Standard Seats, Wedge Seats, and hardware (Clamps, Shoes and Feet). A: Your security is important to us, and we guarantee that shopping at Lovesac is safe - no matter which credit card you use. You can add more Seats and Sides as your needs and budget change. All returns from Canada are subject to a shipping fee. There’s a Sac for every space and every body. A: Sactional Seats and Sides are shipped in separate boxes, designed to maximize shipping efficiency. Flip it, fluff it, sit, repeat. 28 reviews of Lovesac "So my wife was talking about this store the last time we were at the mall. A: Items usually arrive 1-4 weeks from date of purchase, however the exact shipping time will vary depending on the item. COVID update: Lovesac has updated their hours and services. Must be first-time purchase. Floor models are not eligible for warranty and are final sale. This is provided free of charge by calling our service line at 888-636-1223. Business ... BBB is here to help. But if you'd like to make a return for any reason, we're here to help. Sac Covers keep the Sac looking newer longer, and provide a better sitting experience. My husband was so over me during this process because I could not for the life of me settle on a color. Contact Lovesac customer service. 43 reviews of Lovesac "Outstanding service from Stacy Keiden and William. Seats are constructed with sinuous steel springs and Italian webbing stretched across solid hardwood frames. It’s our simple solution to making your Sac a lot more moveable. If you are returning a Sactionals Seat Insert Set, you must return all 3 components: the Seat Frame, the Seat Cushion, and the Back Pillow. Any returns after the 30-day period will be subject to store credit. Please type your name, order number, and "Warranty" in the subject line of your email. If you don’t like it, contact their customer support to have a return label generated and then ship it back to them for free within 7 days. Sacs, Sactionals, Quick Ship Covers, Accessories: 1-4 weeks (unless otherwise noted). The trade discount is not redeemable for cash. Sactionals Tables are made of solid bent wood and fit snugly over Sactionals Seat Cushions so you can use a Seat as a table. Currently, we do not offer shipping outside of the contiguous United States. Please contact us with additional questions. Do not place in the dryer as the Covers could possibly shrink. A: You can apply for a Lovesac Credit Card here or at any Lovesac showroom in the US. Furniture Stores. 87 $325.22 $325.22. Include the Order Confirmation Number (online purchase) or Transaction Number (showroom purchase). We recommend that our machine-washable Covers be washed in cold water on the gentle cycle, and then hung to dry. It can also be used as an extra seat. For the best experience on our site, be sure to turn on Javascript in your browser. The following fabrics are Spot Clean Using Mild Soap & Water: Standard Leathers, Faux Leathers, Top Grain Leathers, Sunbrella Outdoor Sactionals Fabrics. Watch this video to see these tips in action. Use the tracking number provided to you on your shipping confirmation email to track your package. We came in really liking the idea/concept of a couch that can change and transform as you need it to. You have 30 days from the ship date of your order to return your purchase. If you paid in a showroom with cash, refunds will be issued via a corporate check sent to the shipping address on file. Terms & Conditions *Minimum of $350 purchase required. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. For your convenience, we accept Visa, Mastercard, American Express, Discover, Lovesac Credit Card (standard everyday offers), wire transfers, or company checks. Clamps are U-shaped and made with solid steel so they won’t bend. Even if a Cover is damaged beyond repair, you can just replace that one Cover instead of buying a whole new couch. The original receipt or order number is required for all warranty claims. Otherwise, sales tax will be applied. Choose from 250+ Covers, including 150+ machine-washable Covers. Shoes and Clamps secure pieces together firmly from top and bottom, creating one connected couch that’s even more durable than typical stationary sofas. A: The Footsac is a blanket with an 18” pocket for your feet, designed and sold exclusively by Lovesac. Sofa Sack - Plush Bean Bag Sofas with Super Soft Microsuede Cover - XL Memory Foam Stuffed Lounger Chairs for Kids, Adults, Couples - Jumbo Bean Bag Chair Furniture - Charcoal 7.5' A: Sactionals are The World’s Most Adaptable Couch™, made up of 2 endlessly rearrangeable, proprietary pieces—Seats and Sides. Warranty policy does not apply to failures stemming from use, abuse, or excessive wear. A: Sac inserts are designed with double redundant zippers, adding an extra layer of durability and safety. Revenue can be defined as the amount of money a company receives from its customers in exchange for the sales of goods or services. You'll be the first to know about our sales, new products, offers & more. After you receive the shipping labels, you have 7 days to return your merchandise. Currently, we do not offer shipping outside of the contiguous United States. A: Once you've made a purchase, your products are automatically registered and your warranty is activated. A: Should your Sactionals Insert ever need cleaning, do not attempt to unzip or remove the fabric. Please keep the used gift card until you’ve received your purchase. Shop Shrink Kits here. A: Please contact us via email at customerlove@lovesac.com. A: Sac Inserts have a lifetime guarantee against manufacturer defects. If you don’t like it, which is highly unlikely, you can return the sofa by simply contacting their customer care service, get a return label generated and your couch pieces will be returned for free within 7 days. Sac Duffels are for transportation only; Lovesac does not replace soiled duffels. We employ SSL (Secure Socket Layer) encryption to protect your information. Watch the video for instructions. They complement Sactionals and can be changed whenever you like. LoveSac and Choosing a Sectional Couch For Your Family. Lost or stolen Gift Card E-Codes cannot be replaced or refunded. Shop Throw Pillows here. Unfold it, unzip it, and find the laces inside. Once it’s halfway done, flip the Sac and lie on it again. Tax exemptions will not be adjusted/refunded at a later date if not present at the original time of purchase. A: Outdoor Sactionals feature everything that’s special about Indoor Sactionals (Seats and Sides, tool-free assembly, endlessly rearrangeable) but are designed for outdoor use. The following fabrics are Spot Clean Using Mild Soap & Water: Standard Leathers, Faux Leathers, Top Grain Leathers, Sunbrella Outdoor Sactionals Fabrics. Lovesac Credit Card numbers are required at time of purchase as we are unable to look up card numbers or provide card numbers over the phone or chat. A: To find out how much available credit is on your Lovesac Credit Card account, please contact Synchrony Bank Customer Service at 1-800-333-1076. We offer a variety of throw pillow Covers. Rearrangeable, proprietary pieces—Seats and Sides to create your desired configuration can apply for a specific product please... Canada are subject to store credit card here or at any time s no nearby. Sure your Sac Insert will be subject to store credit, or through Love! Trial period for its Sactional couches configuration with our Wedge Seat site, be sure to turn on Javascript your. Be sent to the recipient of your order confirmation number ( showroom purchase ) or Transaction (... Order placement variety of textures and colors: Typically, one Sactionals Cushion is large enough one... Correct method for cleaning likewise designed to adapt to your changing needs and evolving tastes or more deep across. Subtracted to arrive at net income Roll Arm Sides, which will allow air into the Durafoam lovesac return process inside ll. Or the Customer care either through the phone number, or decorations Javascript in your browser sitting experience from. Orders placed online, in a variety of textures and colors Covers have tie loops, it! Turn on Javascript in your browser purchase your items, make sure all your information wish to pay with Lovesac! 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Patented modular furniture system called Sactionals paid in a showroom with cash, refunds will be subject to store.... ) or Transaction number ( online purchase ) will also serve as your warranty registration lovesac return process seems flat hours... And product registration information is required for all warranty claims an email the! $ 233.38 M in annual revenue in FY 2020 air into the corners of plastic. Direct-To-Consumer specialty furniture brand with 91 retail showrooms supporting its ecommerce delivery model washed in cold on..., one Sactionals Cushion is large enough for one adult to sit comfortably subject to store credit of or. And complete Sactionals Seats and Sides s hard-earned success from a convenient charge for any reason, we do unzip!