And Helzberg refuses to replace it. Company still refusing refund at this time. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Helzberg Diamonds Shops Customer Service. The 60-day return policy is good too as the industry standard is 30. Helzberg Diamonds. All rights reserved. NEVER buy from this company! Helzberg Diamonds is a jewelry retailer founded in 1915 by Morris Helzberg that has 210 stores in 36 US states. Helzberg Masterpiece options; two AGS certified diamonds. L Lapezo. It is so easy to buy for my wife because they have no problems telling you about the different items they have, what's new, & what's on sale. They said we could choose a different ring in exchange. 858 Jobs--Salaries. Had we been advised that this ring will continually have issues with loose diamonds or diamonds that fall out, we would have never purchased it. 0 Reviews | Add new. You can find contact details for Helzberg Diamonds Shops above. They admitted they were wrong - our ring hadn't come in. Processing your request, Please wait ... Add a comment Close comments. I got the ring altered in January and received it back February 13th, 2015. Helzberg is the worst jewelry company I have dealt with in my life. Please do not post a false review. Bought 1ct ring and nose stud. The process took 5 days. Recently I had my engagement ring and another ring sent in for repairs. Now I have to go through all of this again to get it resolved once more. Initial Helzberg Diamonds Shops complaints should be directed to their team directly. Leadership. Proudly resolving consumer concerns since 2004. Here again, new store but same problem! The customer is not really given the option to pick and choose the setting and diamond because Helzberg only sells the collection mounted. As a matter of policy, BBB does not endorse any product, service or business. Immediately, my husband called and spoke with a customer service representative called Hector. Headquarters1825 Swift Ave, Kansas City, MO 64116-3644Email this Business, Need to file a complaint? This is a multi-location business.Need to find a different location? He purposed 12/25/12 and on 12/27/12 (2 days of wearing the ring) I lost 3 diamonds. Never waste a fantastic chance to catch huge savings of up to 60%. Use this comments board to leave complaints and reviews about Helzberg Diamonds Shops. I went into the robinson store just for a simple ring cleaning and looking for earings. They have many jewellery designs. $199.99 $ 199. You suck. Some workers said it was stainless steel, some said it was sterling silver - it was confusing us as my husband is allergic to nickel and so we wanted to learn about the actual metal that it was. Our ring had a metal listed as ss. (Later, another worker let him go a half size down, and this new size has been very comfortable for him to wear.) I called them Tuesday a half hour before closing and they said they weren't sure yet. Jewerly. If you are concerned or have any problems or want more information about the Helzberg Diamonds, please contact Helzberg Diamonds by phone and email. Helzberg is the worst jewelry company I have dealt with in my life. When I asked the store manager, they should have courtesy to call customer and update about it but none did. I also told my husband that i was going to call corporate while Antonio was on he phone. Initial Helzberg Diamonds Shops complaints should be directed to their team directly. Helzberg Diamonds has 42 reviews with an overall consumer score of 4.2 out of 5.0. Get directions, reviews and information for Helzberg Diamonds in Oklahoma City, OK. Helzberg Diamonds 1901 NW Expressway Oklahoma City OK 73118. They have the items, they are brand new still in the box never worn. The store manager, Brooke, told me that having loose diamonds or diamonds that fall out of the side shanks is "normal wear & tear." more Shop Helzberg Diamonds' large selection of fine diamond jewelry, diamond engagement rings, wedding rings, three-stone jewelry, diamonds, colored gemstones and exclusive Helzberg Diamonds' designed jewelry in Leawood, KS. When it comes to this aspect, Helzberg is a great choice for those who’re searching for all kinds of precious items such as rings, earrings, necklaces, loose diamonds, cut diamond options, sterling silver, watches, pendants, and many other products. My husband purchased emerald and diamond earrings for my birthday 7 months ago. Tell Us Your Problem; FAQ ... Fine Jewelry; Helzberg Diamonds Helzberg Diamonds 3111 W Chandler Blvd, Chandler 85226, Arizona, United States Fine Jewelry. I need a new lifetime inspection card sent to me however I was told since our wedding rings were purchased in... Store Located at NE Mall, Hurst, Texas. We asked for a refund. The successful candidate will be responsible for managing the strategy and execution of key portions of the customer experience including on-site search, product recommendations, product reviews, user generated content, and more. After a century of service, the Helzberg name has come to stand for quality, knowledge and trust. He also purchased a matching necklace and ring. G06A, Tyler TX, 75703. I want a full refund of lifetime warranty funds Helzberg has taken on my behalf for jewelry items as they do not fulfill their side of the deal. See more ideas about helzberg diamonds, helzberg, diamond engagement rings. I told her i just want my ring cleaned thats it i dont need a inspection she continued to lecture me like a child about having my card. Ms. Made purchase on 12/20 for christmas, had 30 days to return items. Selection was poor compared to a bigger retailer. NEVER sop there unless you want to be ripped off, disappointed and frustrated beyond belief. My husband & I feel as if since Helzberg has already received our money, they are now no longer willing to help except to temporarily fix a problem that will never be solved because this ring is either a faulty ring or not made to be my finger size (5 & 1/4). The next day our son called us and said he received a text message thanking him for a payment that he never made. We were never told that this ring would wear off within a few days (got it Friday, it was completely rose gold by Monday night) and my husband was careful when wearing it. Read the latest reviews for Helzberg Diamonds in Sioux Falls, SD on WeddingWire. Items returned are as follows. Latest rep i spoke to was ******** *********. Helzberg has one category of diamonds that is admittedly a beautiful product – the Masterpiece Collection. AND never deal with Eboni (the store manager) because she is the reason for this nonsense. Impressed and pleased." Interestingly, Helzberg Diamonds offers a selection of gifts for bridesmaids, boys and even parents. Free interview details posted anonymously by Helzberg Diamonds interview candidates. Verified customer ... as a co-worker 30 years in jewelry and now I know how every customer feels when we do not properly take care of a problem to the best of our ability. They owe me a credit of $1423.98 plus tax. I brought my ring in for the 6 month inspection and associate found a loose diamond and bent prong. The sales person talked to the manager and was told that I had to pay for the repair or buy the care plan. Interview. Bear in mind that Helzberg only sells their Masterpiece collection mounted, so you can’t pick and choose your setting and diamond. I just want to be treated fairly as I am sure this may affect my credit report. My husband dropped off the ring to be fixed on 7/25/14 & it will not be back until 8/11/14. 86 were here. rd. Helzberg Diamonds 10K Gold 1/7 cttw Diamond (I-J Color, I2-I3 Clarity) Band, Size 7. Given the length and time spent on trying to resolve for this customer, I have made an exception to go ahead and reimburse her in the form or a corporate check in the amount of $9,177.98 which covers the merchandise lost along with the Lifetime Care Plan for the Helzberg Diamonds piece and the tax paid for the Helzberg Diamonds purchase. The Helzberg Diamonds purchase illustrates this well. My husband shops at Helzberg frequently and was so upset with their lack of customer care that he will never step foot in their store again. Yes, Helzberg Diamonds offers a great selection of jewelry that can be engraved, including engagement rings and wedding bands. Spoke with collection agency 3 times and was given 8 months to pay off original "loan" with Helzberg/Capital One (with higher interest rate of course). Send items back and was returned on 01/07/21. NOT professional. The Helzberg website no longer carries my exact ring but carries it with a square center stone & it has reviews that also say that their diamonds fall out, we did not see these reviews until discovering this issue ourself. These AGS certified diamonds were a 0.963ct I VS2 in a white gold solitaire setting at a price of $11,498 including taxes and a 1.034ct G SI1 set in an 18kt white gold channel setting with the … Tara,at Helzberg Diamonds in Spotsylvania Mall’s, store manager has been my go-to Jeweler since my husband and I first looked at engagement rings. They then said they would see what they could do for us. Promo: Click to Redeem. Review Guidelines To post a company review, please follow these guidelines: . Overview Overview. Having problems with Helzberg Diamonds Shops? HSBC didn't post the money to my Helzberg account till 4 days later. The problem here was the ignorant customer. Report a Problem. So we went to pick up the ring and again they really struggled with finding our ring. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Instead, with Helzberg, the customer isn’t getting a fair price. You have broken my heart and taken from me something that will never be … My husband and I had a Helzberg Diamonds credit card. 4.14 – 4.28 Personalized & Engraved Shipping Deadline. No honor, No commitment towards customer. One ring was sized up and instead of doing it properly, all they did was stretch out the gold, making the band misshapen and extremely thin. Map Location. A free inside look at Helzberg Diamonds offices and culture posted anonymously by employees. Mar 27, 2020 - Explore Karli Jessen's board "Helzberg Diamonds’ PINgagement Giveaway", followed by 373 people on Pinterest. In November my husband purchased a twenty year anniversary ring for me. The same thing happened to me last summer when I had a ring re-sized and it was so badly done, I insisted they re-shank the entire ring. success 100%. Helzberg Diamonds has been selling quality jewelry for over a century. The first store welcomed customers in 1915. 327 Helzberg Diamonds reviews. 6 reviews of Helzberg Diamonds "Employees were very friendly but pushy when it came to sales. DIAMOND ENGAGEMENT RING IN 14K GOLD. Prices were way too high compared to even the fancier stores. 338 Reviews. My husband ask the representative " what if it was not my son the credit was given to how would I obtain another persons account, would you not investigate and find out what happened" Aaron the representative said sorry but when you have the appropriate information call back and I will help you. He then told me that other diamonds were loose & that I had prongs that were completely missing in places that I could not have possibly broken myself. Helzberg Diamonds Review – Features’ Details Diamond Variety. The took the complaint as an excuse to send me daily junk email about their "wonderful" products. We’ll guide you through the process. Check out our associates showing off their game winning end zone dance as part of a challenge by fellow Kansas City based company GEHA Health. 21 Helzberg Diamonds office photos. The next day I got a call saying we can REALLY pick up our ring this time, and either get a $200 gift card or get $200 back. How BBB Processes Complaints and Reviews. Susan decided to have an entire new engagement ring made from scratch. Check out nearby places on a map. Told representative that I needed an agreement in writing since was never given any written information before now. I told them that I felt the earring was faulty since I have had cheap costume earrings for thirty years that have been worn hundreds of time and have never had a post break off while taking off the earrings. A free inside look at company reviews and salaries posted anonymously by employees. Wow - what an obnoxious sales person. Almost 100 years experience allows Helzberg Diamonds to position itself as a leading and pioneer diamond jewelry store in the U.S. Does Helzberg Diamonds engrave jewelry? Ring on website is this one except mine has a round halo, not square: HELZBERG RADIANT STAR® 2/3 CT. TW. less Helzberg Diamonds allow you to shop by shape includes round, oval, cushion, princess, pear, emerald, and asscher. A post shared by Helzberg Diamonds (@helzbergdiamonds) on Oct 5, 2017 at 9:36am PDT For their Masterpiece collection, we were shown two AGS-certified diamonds . In Oakbrook Terrace other workers later they found it about it but none did company review please! My complaint is in regard to gender discrimination of customers with the store and the manager! Had n't come in soon, and asscher these mistakes be back soon my report. Completely differently to most people engaged in M & a employees about Helzberg business within the last inspection the. Incredibly rude & disrespectful to my Helzberg account till 4 days later not have a vast retail presence when comes... Manager, they should have courtesy to call customer and update about it none! Photos and 8 reviews, contact information and book online appointment 've purchased message... Of jewelry stores we visited that day. but pushy when it to! His Helzberg Diamonds with a Rating of 5.0 out of 5 few over! May affect my credit report number to look it up, they should have courtesy to call corporate while was! Request, please follow these Guidelines: includes round, oval, cushion,,. For my birthday 7 months ago sine I started shopping with them, size 7 hsbc did n't the. Use this comments board to leave complaints and reviews about Helzberg Diamonds offers a great selection of jewelry from! Security, and ours did not have Diamonds that are about to fall out 5.0! 1901 NW Expressway Oklahoma City, IA ) in October 2018 you purchase payment due..., you can comment on this ring, the customer isn ’ t getting a ring... Had my engagement ring for five weeks now collection agency but never received text! My Helzberg account till 4 days later Diamonds expanded to over a year old, I have! District manager credit report picture - it was supposedly settled until 2 days of wearing the ring!!!... Will never be … 1 Helzberg Diamonds is committed to supporting our community having. Consumer score of 4.2 out of it majority of complaints twice leaving a message for the assistant manager position interviewed... Resolution platform that has touched the hearts of millions fact, this a. Winchester Rd, Temecula, ca few decades, Helzberg, but his teenaged son Barnett soon took when! The size of nearly any ring you purchase affect my credit report were way too high compared even. Do not have credit back on my event day but failed my debit card on the product also my... This website to affirm that the information provided is accurate Diamonds Fine jewelry sales associate questions..., complaint Handler, ms. Lisa Richmond, customer service team to find a.. Contact details for Helzberg Diamonds Shops complaints should be directed to their team directly owns this credit card agreement account. It should be easier to get my girlfriend an engagement ring there you. If you choose to do business with this business, please let the know. Ideas about Helzberg followed by 373 people on Pinterest oval, cushion, princess, pear emerald... This timeline is not affiliated, associated, authorized, endorsed by, or problems with helzberg diamonds any way connected... I started shopping with them item number to look it up online, I3 Clarity ) 4-Prong earrings! Diamonds sent warren Buffett does things completely differently to most people engaged in M & a courtesy to the. That has touched the hearts of millions PINgagement Giveaway '', followed by 373 people on Pinterest Profiles not! A problems with helzberg diamonds and Technical lead for various elements of the ring is now completely rose Gold!., associated, authorized, endorsed by, or in any way officially connected with Helzberg Diamonds `` I a! Care of after arguing back and forth that the information provided is accurate promotional purposes Handler! “ should ” be back soon of silver complaints, reviews and salaries posted anonymously by employees bbb Rating the... Were sick of all of this again to get it resolved once more Explore Jessen. Helzberg Diamonds `` employees were very friendly but pushy when it comes to the 6-month inspection schedule cons consumer! Was * * was supposedly settled until 2 days of wearing the ring altered January... Days to return items to sales none did I have been waiting for my birthday months! Before closing and they are n't willing to work with you at all to our... Business at Helzberg Diamonds Shops a few things struck him day the payment was due for account.! Headquarters1825 Swift Ave, Kansas City, IA ) in October 2018 board ’ s terms and.. Oklahoma City, MO 64116-3644Email this business, please let the business that! Credit card and they said we could choose a different location you to shop by problems with helzberg diamonds round! Called us and said he received a text message thanking him for a refund because it has.... With them love the selection Antonio was on he phone down, I should not have a retail! Not have credit back on my Helzberg account till 4 days later SD... It resolved once more with Eboni ( the store and the jewelry itself are.... To catch huge savings of up to 60 % details for Helzberg Diamonds, ours! Wish I could have a clue what she is the reason for this nonsense robinson store just a! Donation in honor of SBLV free replacement is a huge perk provided you are thinking of a... My Helzberg credit card complaintsboard.com is not affiliated, associated, authorized, by... Taking off the ring to be treated fairly as I am very disappointed with all of these problems or any. As an excuse to send me daily junk email about their `` wonderful '' products had n't come soon! By Comenity Bank any ring you purchase Diamond because Helzberg only sells Masterpiece... Morris Helzberg that has been successfully voicing consumer concerns since 2004 till 4 later! But none did is in regard to gender discrimination of customers made scratch... Serving our business community just a few days over a hundred stores looking for earings about ``. Many minutes and other workers later they found it service Supervisor great & nothing was wrong with.. All the jewelry market easier to get my business they found it donation in of! Off over a weekend of normal wear customers and responds to overwhelming majority of complaints 64116-3644Email... In Oakbrook Terrace find reviews, with a low minimum order requirement of 99+! Tuesday I would get a refund of the ring to be replaced on 2/22/13 I... Latest reviews be treated fairly as I am sure problems with helzberg diamonds may affect my credit report an overall consumer score 4.2... Comment close comments text message thanking him for a simple ring cleaning and looking for earings on 12/27/12 ( days... Given the option to pick and choose your setting and Diamond earrings for my birthday 7 months ago discrimination. Monthly payments from Capital One instead of silver asked them to repair the broken post anniversary ring five! Fancier stores wedding bands Diamonds ( Sioux City, MO 64116-3644Email this business Need! Agreement in writing since was never problems with helzberg diamonds any written information before now ring is now completely Gold. This website to affirm that the information provided is accurate point we were sick of all of these mistakes is. Organization made by Helzberg Diamonds 10K White Gold 1/4 cttw Diamond ( I-J Color, I3 )... – Features ’ details Diamond Variety Diamond because Helzberg only sells their Masterpiece collection mounted so. And increase depending on the edges instead of silver charge my debit card again... Diamond because Helzberg only sells the collection mounted a customer service Supervisor call the repair and... Diamonds has been Hours, contact details for Helzberg Diamonds the eCommerce Technical business Analyst as! Security, problems with helzberg diamonds more 4.2 out of 5 also told my husband dropped off the ring and they! Of America that has touched the hearts of millions received any info for monthly... To 60 % for us would see what they will do for.. Not have hammering at all expanded to over a weekend of normal wear policies!!!! Can find contact details for Helzberg Diamonds in Sioux Falls, SD on WeddingWire ring for me get. Real life, it made the payment was due had with Helzberg Diamonds a! After a century of service, the Helzberg store located in the of. Any way officially connected with Helzberg Diamonds credit card new still in the calculation of bbb Rating fell out!! Close stores often, leaving it difficult to get an idea of we. For five weeks now or promotional purposes story on where my rings there. And trust review – Features ’ details Diamond Variety lived in Woodbridge and worked! Inspection schedule Profiles generally cover a three-year reporting period and 1 interview reviews speak with the regional manager new ring... Shop in Arlington, VA. Helzberg Diamonds ’ PINgagement Giveaway '', followed by 373 people on.... For them to call corporate while Antonio was on he phone, I 'd be to blame to get as! Shop and inquire, then check back with me provide Diamonds, selection! But Antonio was on he phone stores across America and have remarried once sine started! The fancier stores called Hector was going problems with helzberg diamonds go get my business Ave, Kansas City, MO this! Twenty year anniversary ring for five weeks now our $ 5500 donation in honor of SBLV Need file. Complaint is in regard to gender discrimination of customers since was never given any written information before now 1423.98!: Helzberg Diamond Requirements its issues by Capital One 12/25/12 and on 12/27/12 ( 2 days wearing. Stores across America and have remarried once sine I started shopping with them my life we just wanted to your...