I've recorded 2gb used in the last 15 minutes(screenshots on my phone) while not doing anything involving the internet. Nowhere near a terabyte. We seem to be having the same issue many others had in November 2020. This is especially the case if you are unaware of where it goes. I'm also going to mark this response as the accepted solution, so folks who come across this thread can find the information more quickly, and will add additional details once they are presented to us. Support all iPhone models and the latest iOS 16 and earlier. I have called Comcast repeatedly to get to the bottom of this, had technicians out to my home twice and coming out again tomorrow. When she never even used 600 in a month. This is going to continue into the next month if they dont fix it as soon as possible. Archived post. And yes, Xfinity has been Ignoring this issue since 2017. Please let us know when you have been able to contact them for further assistance.. It's unnerving to see a report claiming that data usage has sudden gone up almost 100x normal. Howdo I know the level of Xfinity service that I subscribe to? Are you using an Xfinity modem? Tenorshare's software is not developed by or affiliated with Apple Inc. The problem is people have a sin nature and intense emotions often impair judgment.Practical Guidance: Even when the ADA permits an employer to seek medical information or require a medical examination, it still may be difficult to determine if that is an appropriate course of action. You have the records that confirm that the April 4-5 usage spike was unlike anything we have experienced in all the years we have used Xfinity. As you are typing a drop-down list appears. Last but not least, Wi-fi assist allows the smartphone to automatically use cellular data when Wi-Fi is not good enough. Many of the streaming services are adding a lot of 4k content which are much bigger files. Plus all my childrens devices are paused as well at night because its bedtime. My data usage was back to normal that same day. Why did my data usage suddenly shoot up? Select Wi-Fi only or Off. Please include your name and address, so I can get your account pulled up and look at the status of the ticket. Copyright 2007-2023 Tenorshare Co., Ltd. All Rights Reserved. Data that exceeds your data plan can be really expensive and wastage of data does cost a lot. I am going to a Xfinity store near me this week. Or, the cramming scam where they load up customers with services then slap them with fees. Is it published on the description of every movie? .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, I have been a Comcast/Xfinity customer for over 20 years. He sent me a screenshot of my user name and password. How is this even legal??? I understand how this can be very concerning, but the good news is that we have a series of steps that you can take in order to see if you can see where the usage is coming from. I used 4.9 gigs of data this month, according to my report from the last billing cycle. But I am concerned about the possibility that the spike was a sign of a security breach. Tenorshare 4uKey supports to remove screen time passcode without data loss. Thank you for bringing this to our attention through this thread on our Forums! I am a very very upset customer right now and I am pondering taking the contractual hit and leaving Comcast for another provider if they cannot figure out what the heck is going on. In the month of my trying to get my issue resolved, I think I am down to two possible options. Even now, the Xfinity data app is saying we've used somewhere in the ballpark of 950GB so far this month, but our UDM pro is saying we're at roughly 650GB. @user_61cb1f same no end in sight. He spoke broken English and spoke in 3rd person (when he meant I, he stated he). That's about 100x our average usage over the past year. I received an email saying I was 90% usage with about 7 days to go. @user_e1c8ae Nothing so far, they keep telling everyone its on our end, its our fault because were streaming too much or playing too many games etc. Depending on what the Hijackers do with this Flaw, can chew up Your Bandwidth. I have attached their contact information below, just in case. There's definitely something wrong there. REVIEW YOUR BILLING. Or is your iPhone comsuming too much data all of a sudden? But since we don't have any idea why this one happened, how are we going to prevent it from happening again? So by that example October shouldve been even smaller but notice how it went up, a lot. What is the average usage of people on your network today? I have three people working from home so I know how important it is to keep track of data usage. Each chat resulted in an attempted up-sale by the Xfinity agent. Yes, I could change the password again. Hi Lucas, thank you for reaching out to us here with this concern. If I cant solve this problem, Ill have to say goodbye to Comcast. OMG! Received the 90% data usage on the 13th of the month. If you would like us to look at this with you, we are happy to do that! I am curious to see if Xfinity still shows me using data during the days I am disconnected from their cable. Please send our team a direct message with your full name and full address so that we can look into this further. Tenorshare New release: iAnyGo - Change GPS location on iPhone/iPad with one click. Mine started last month and this month in 18 days I am over my data-14 year customer and I am getting the SAME thing, increase my plan!!! Select "Xfinity Support" from the list. Someday we will have a choice of providers. I have only used 356 GB from November 1st, to today, November 28th and I have the receipts to prove it. Our team can most definitely take a further look at this issue. Same problem on my side. We are here to help! I finally went to the store because I refuse to deal with xFinity reps offshore who not only dont solve problems, they have extreme difficulty communicating. "You could upgrade to our unlimited data plan to avoid overage charges!" Within an hour I received messages stating I had used 90%, then 100%, then I was over my data usage for the month and collecting overage charges. Oh, no! It is the same as photos or pictures. CRAZY THE SAME EXACT THING IS HAPPENING TO MULTIPLE PEOPLE. Have you had a chance ot reach out to our Security Assurance Team in regard to this issue yet? We have windows 10 on our computers that we use and its showing that theres barely a gigabyte in the last 30 days that has been used between the three computers that we have. Hey @user_29faf5, thank you for reaching out to Xfinity Support on our forums. Try your Own router, and Put your Cable Modem in Bridge Mode. I found utopia.net in my registry. My habits haven't changed, I've changed my WiFi password, I live alone - there's no way. Any other ideas of what might be making my data go crazy? It also seem to be having to a lot of people in last year as well in November in 2020. We can look into the data usage for you and see what's going on. No one seems to be able to help but increase to unlimited data this is crazy! @Lumpy1966 That's good that you have been able to check for security breaches. Spiking started in May. I am waiting to hear back from Tier 2, I absolutely do not want the unlimited data package, since I was pushed into using the 400mbps speeds only a few months ago. The location services could keep on using mobile data in the background to locate where you are. These activities 1 can consume a lot of data: High definition video streaming (900MB per hour) Video conferencing, like FaceTime and Skype (480MB per hour) Standard-definition video streaming (240MB per hour) Online interactive gaming (60MB per hour) Streaming music (30MB per hour) Downloading movies and large data files What happens if I use more than 1.2 terabytes in a month? That would be a good thing to check to make sure your not only viewing 4k in the apps. In April they billed me an overage of 247GB but the actual billing is for 300GB. This is absolute horrible! If you notice September was lower than August because our children were no longer at home watching YouTube. In November, 2022, they sent me an email stating they errored and asked my forgiveness. But it sure seems like I'm being taken for a fool. I dont know how anyone would know. Because I knew what family and friends were paying for Xfinity internet only I kept negotiating to the lowest number I had. @user_5223f6 Are you using a modem that you rent from us or are you using a modem that you purchased? Very glad that you saw no signs of a breach. The agent told me they verified the data use and they've deemed it legitimate. Now Im over 2,225GB which is +600GB in the past week. One Hack I'm all to Familiar with that exploits this security flaw, is utopia.net. I walked away from the conversation three times, each time Xfinity proposed a lower charge. Is Delivery Optimization turned on, if so, turn that option off. Go to Cellular Data and then turn on Low Data Mode option here. I hope google is dealing with it because it is very disappointing, and since we're getting abusively charged for the data reported by google, it sounds like a future class action. So far in May my usage is under 200GB. Not happy! There is no benefit to Xfinity in solving the issue or they would. Trying to get a 3rd party to drill down into our data usage per device. That information points (again) toward Xfinity being the source of the problem. WHAT? Turn it off can not only preserve battery life, but also save data. She keeps her phone on cellular data rather than wifi and that does not help. I never asked for faster service - never. On one hand, I could just forget about it. My historical usage has been - OCT 700GB, NOV 600GB, DEC 500GB JAN 500GB Feb 300GB Mar 1300GB APR 1500GB (I was disconnected from Xfinity in the last week of April) no changes to my devices or home network no changes to the number of users. Same issue - Upgraded internet to higher download speed around end of March/beginning of April 2022, and suddenly my data usage spiked from averaging less than 200 GB/mo to over 800 GB in April and now over 900 GB as of May 27. My viewing habits are the same as theyve always been. Default Login to your Cable Modem is usually login: admin Pass: password, you should be able to access this Modem setup with a Browser 10.0.0.1 <-- which is usually default.. you can get the modems IP address by looking at your gateway address (ipconfig). I do recommend contacting our Customer Security Assurance team between 6:00am - 2:00am EST, 7 days a week by dialling 1-888-565-4329. Comcast, as usual, has been no help at all. Theres profit in hiking up our usages out of the blue to try to encourage us to get unlimited data plans that cost us $30 more a month! Our data usage is still being grossly inflated by 5 times our actual usage. Check all the devices in your home for virus, spyware, and malware. 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