Lateral communication is between . The two channels provide opportunities for interaction between the functional and social systems of an organisation. The most central advantage and the main purpose for informal communication is that it is a source of social need fulfillment and affiliations. Upward communication refers to the flow of communication from lower levels (subordinate) to higher levels (superiors) of authority. Thus, formal channels of communication must be supplemented with the use of grapevine. It may be disadvantageous if downward communication is used as a tool to exercise authority. The message acquires its own head, tail and wings on the journey. It does not follow any prescribed or predetermined rule and spreads any information quickly. Both can complement and supplement each other. The managers relate to and learn from the environment through information received and transmitted. Informal communications are inevitable and they should be fully used by management to serve the objectives of the enterprise. Grapevine is a channel through which the actual communication between various troops of the organization takes place and gives out the desired outcome. It provides them a feeling of being human having their own individual identity rather than just instruments to fill up the positional roles. Upward Communication 3. Until and unless work done by subordinates is reported back to superiors, it has no meaning. It works faster than formal communication. Rumour is generally incorrect through it may by change be correct. It means communication between persons who are neither in the same department nor on the same level of organizational structure. Entertaining rumours stay because people find them interesting. Grapevines make it possible to receive genuine and quick feedbacks. 3. Formal channels are deliberately created to regulate the flow of communication. This website includes study notes, research papers, essays, articles and other allied information submitted by visitors like YOU. Communications do not flow randomly within organisations, nor do they necessarily follow the formal pathways published in an organisational chart. But formal communication tends to be slow and rigid. Third, upward communication may not be a genuine communication and rather may be a fabricated one for want of superior’s praise and being in his good books. Therefore, he should learn to use it for the benefit to the organization. Regardless of their validity, rumours tend to flourish if their content is entertaining, important, and ambiguous. It provides for close contact between members of the organization. Such communications are carried out for ensuring coordination, sharing of mutual information and overall organisational development. It is free from all formally delegated lines of authority. Curbs Creativity – Under this communication system, everybody performs their duty by following specific fixed system. It may be defined as that information which is circulated through grapevine without any authentic evidence of its existence. (1) Single Standard: Rumour largely depends on the interest and ambiguity which members of the organization perceive. Employees in turn use this information for performing their jobs as per the expectations of their superiors. 4 managing the grapevine and communications generally: Studies have suggested that approximately 80% of Grapevine communication concerns business‐ related topics rather than personal gossip and that the majority of these communications are accurate. When a roumour is repeated people may assume that it has been confirmed. When the supervisor of the accounting department communicates with the director of marketing concerning advertising budget expenditures, the flow of communication is horizontal. Interpersonal communications travel from individual to individual in face-to-face and group settings and the forms vary from direct verbal orders to casual, nonverbal expression. Communication means ............................. information, feeling and thoughts, with others, 32. Physical Barriers to communication are. Such communication enables the management to know what is happening throughout the organization. It was coined this because of its nature of networking and reaching several at once; it causes the transformation of information between one individual and another. Each manager perceives the world in terms of his background, experiences, personality, frame of reference, and attitude. This gap is filled by informal communication. Privacy Policy3. It flows from individuals in higher levels of the organisation to those at lower levels. Rumour may also be used by employees to put pressure upon management. Such routinely scheduled staff meetings can facilitate horizontal communication. Filled up forms as required by the organisation. Despite many advantages, it has certain limitations too. A communication channel is the route through which messages flow from the sender to the receiver. A high-performing organisation needs both effective upward communications as much as effective downward communication. (iv) Supplement – At times, informal communication may supplement the formal channel. Grapevine Communication: It is a form of informal communication in business that develops within an organisation. It is also known as “channel of command.”. A great deal of the research on informal organizational communication centers on the study of grapevine communication. Upward Flow of Communication: Communication that flows to a higher level in an organization is called upward communication. Despite existence of formal channels in an organization, the informal channels tend to develop when he interacts with other people in organization. Besides being job-centric, upward communication also provides a vent to employees to share their problems and grievances with their superiors. Effective upward communication means getting messages from employees to management. Upward communication also enables management to know the level of actual execution vis-a-vis plans as communicated by them. It may take place between any employees of an organisation irrespective of his position in scalar chain of command. A grapevine effect is highly beneficial for the company. It takes place in informal and inter-personal contacts among employees. This type of communication is very essential for maintaining a smooth flow of functioning and balance between different departments or different business units. Diagonal communication is the least used channel of communication. The types of informal communication are: 1. While some messages are passed through formal communication, some others may spread through informal deliberations, grapevine, etc. It provides management with necessary information for decision-making. The manager who understands and examines the formal flow of communication is better able to appreciate the barriers to effective organisational communication, as well as the means for overcoming them. An executive can know the outcome of his decisions and instructions from reliable information from the employees. People, being social creatures, have a desire to talk informally with each other. The sociogram also singles out a liaison person, who is at the centre of information flow. This preview shows page 11 - 18 out of 21 pages. Also, informal communication systems such as the grapevine can be used by managers to benefit programmes, policies, or plans. Keeping of documentary evidence of such interactions is not possible and thus onus of spreading a rumour cannot be placed on anybody. 2. Before publishing your Articles on this site, please read the following pages: 1. A lot of information flows horizontally in an organization. Share Your Word File This is the highly sensitive channel as … Grapevine Communication. 5. iv. In large organisations, the process of communicating with employees is undertaken by a staff of communication experts whose usual function is to produce a publication aimed at three purposes – (i) to explain the organisation’s plans and programmes as they are implemented; (ii) to answer complaints and criticisms; and (iii) to defend the status quo and those who are responsible for it. Can appoint committees of representatives from the departments caused by poor formal communication may also take the of. It difficult to find out what his subordinate are thinking to maintain the line because! 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