If you didn't make a request, Alexa ⦠When the light ring turns orange, your device will enter the setup mode. Despite having disabled nudges and voice purchasing, and having enabled brief mode, it seems that upselling is an unadvertised feature that cannot be disabled. EDIT: increased specificity. Press it again to enable your microphone. If you continue to have trouble, reach out to Ring Support. ... She kept showing a red ring. Take a look at the help section in your Alexa appâ ... Iâm having the same problem with my dots. I know that can be frustrating. Get Tech Support 1-833-202-2695. A solid blue ring with a cyan light pointing in your direction means that Alexa is processing your query. Thanks. ... Iâm sorry to hear you're having trouble with your echo. I find Alexa's skill upselling extremely annoying. Once I got the orange ring I was able to use the app on my phone to add a new network and password. Is there some secret trick for disabling upselling? The Alexa help isnât very helpful. ... Alexa keeps saying âsorry, i'm Having trouble understanding you right now. I keep having to unplug the Command Bar from the wall to get the built in Echo Dot to reboot as so often when I say "Alexa" to give a command, the light ring turns solid red and Alexa says "I'm sorry, I'm having trouble understanding right now. Often times it'll say "I'm sorry, ... What the Echo's light ring means . Red Ring appears and then she says I'm having trouble understanding you right now, try later. I was able to fully setup my invoke after resetting it, and it fixed nothing. The light ring glimmers briefly when Alexa has heard and is processing your request. It's important to have your accurate address entered for professional monitoring. However, I was only to set it up using my Lumia 950, my desktop (1903), both laptops (one 1903 other 1909), my iPhone 11, ⦠Please wait a few moments, and try again. I don't have second step auth and mine is having issues. Hopefully, we can get this resolved quickly. Then you can open the Alexa app on your phone and start the setup process over again. Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Red. In the Alexa app, delete and re-add the smart device youâre having trouble with. If this doesnât work, do a hard reset of both your Dot and the device. Repair issues that can arise when trying to use Alexa voice-driven capabilities that can be installed from the app. That means the device microphone is disconnected and Alexa is not listening. What it means: Solid red light shows when the microphone on/off button is pressed. Please try laterâ. Then, reconnect and relaunch. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. 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