Submitting a request does not guarantee a refund. No matter how great your product is, you'll occasionally have to process a return or refund. We will apply this credit to future purchases, or you can receive a refund by calling 555-5555. It is too late to make a replacement and we wish that you honor our refund request urgently. If you purchased content that isn’t working, first check the Xbox status for any outages. Business letters tend to be more formal and are often sent to people we don’t know. Offer them a replacement, but do it fast. When a customer contacts you wanting a refund for a purchase, it can be an awkward experience.. Your business needs a firm Return and Refund Policy, the means to enforce the policy, and effective strategies when communicating declined refunds … Most purchases are not eligible for a refund after 14 days. For subscriptions, go to Request a subscription refund. I’ve used this email script to request refunds from a variety of businesses. The authority will then verify the customer’s claim and then process the refund procedure as per the customers eligibility. Had the customer not get the expected results from your product or service? The reference number for the delivery is RLG/FRB01/02/2019, kindly find other supporting documents for this transaction attached below. Kindly make this refund promptly so that we can also do the same with our customers. This becomes especially true if you cannot issue a refund due to the condition of the returned item or your business policy on returns & refunds.. From your letter I understand that you would like a refund rather that a different model. If you have any questions or need further information, I can be reached at 555-123-4567 or at [email protected] Sincerely, Requester’s Signature Please return the machine in its original package and we will promptly refund your purchase price. If you are a dissatisfied customer who would like a refund for faulty merchandise, incorrect content delivery or damaged goods, writing a letter of complaint could help resolve the situation. Enclosed is a letter from my physician, DR. NAME, as well as a copy of the hospital records. Interest has been added to your one‐time refund. Having a customer service email template will make it much easier, especially since you may not have to customize this one very much: Of course, you may need to include other information, like return codes or shipping details. We appreciate your business and count you as one of our valued customers. This way, if your customers need to ask for a refund, they are more likely to make their requests within the parameters of what your company allows. Thank you for your attention to this matter, and I look forward to receiving the full refund. Since the balance due was $75.00, your payment of $100.00 resulted in a credit of $25.00. Writing well, just like speaking well is a valuable communication skill especially when it comes to business matters. Avoid the No: Make sure your company has a clear refund policy that is easy to access on your website, and if you have one, in your store. For claiming a refund, one needs to write a letter to the responsible authority about the product and explain particularly which performance he or she was not satisfied with. Refunds or Reimbursement: Was your service unsatisfactory? Replacement: Did you deliver the wrong item or a faulty product? We appreciate being able to serve you and hope that you will find other Doe fitness products to your liking. Welcome, you've arrived at an RP Emery & Associates Free Legal Document Page. Thank you for your understanding. Letter - RESPONSE TO REQUEST FOR REFUND. A refund is a good way to make the customer satisfied. 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